What are your office Hours?
Our Mississauga office is open from Monday to Friday from 9:00 am to 5:00 pm and closed on Saturdays and Sundays. Please call for warehouse hours.
Do I need to be home when rentals are being delivered?
We recommend that someone is there when we drop off equipment. If not, please let our staff know in advance. Please note that when equipment is being dropped off, the customer is fully responsible for the item(s). All public events where Items will be unsecured we do require someone to be present upon drop off.
In Case of an Emergency How can we Contact the company?
We always have someone available 24 hrs a day 7 days a week who can assist with equipment needs.
Can the customer install or take down tents?
With all tables, chairs, canopies etc. The customer can set-up and tear-down the equipment. Unfortunately due to insurance reasons Ontario Tent and Event Rentals must set up and tear all tent rentals.
Ontario Tent and Event Rentals accepts cash, cheques all majors credit cards (Visa, Master Card and Discover). If paying by cheque we must receive it at least 10 business days prior to the event date. If booking more then a month in advance we do require 50% non-refundable / non-transferrable deposit when paying by cheque.
Do you have half day rental rates?
No not at this time, All rentals are full day rentals.
Do you have a showroom?
Yes, our showroom located at 2650 Meadowvale Blvd, Unit 14, Mississauga, ON, L5N 6M5. Our showroom is open Monday 9:00am-6:00pm, Tuesday to Friday 9:00am-5:00pm and Saturday 9:00am-3:00pm.
Can customers pick up their own orders?
Yes, customers can pick-up their orders as long as it is not a large tent. You may pick up your rentals at our office located at 2650 Meadowvale Blvd, Unit 14, Mississauga, ON, L5N 6M5. Monday 9:00am-6:00pm, Tuesday to Friday 9:00am-5:00pm and Saturday 9:00am-3:00pm.
Should we wash the dishes or linens before we return them?
No, one of the many perks of renting is that we do the cleaning for you. We ask that you scrape off the dishes or rinse them to avoid stains and shake out the linens before returning them. We also ask that the cutlery goes back in the marked bins along with all the glassware in it’s containers brim up.
How do I reserve an Item I’m wanting to rent?
Orders can be placed over the phone or reserved in person at our showroom where one of our friendly staff will help with your event rental needs. When reserving rental Items we do require at 25% non-refundable / non-transferable deposit to secure your booking.
When you are in the planning stages of your event we will work with the approximate number of guests. e.g.. If you are planning on having 200 guest but only 160 RSVP, you can adjust the numbers by contacting our office.
Does your company deliver? If so where to?
Absolutely! Ontario Tent and Event Rentals delivers our Tents, Event Rentals and Inflatables to the following areas:
Acton, Ajax, Aurora, Barrie, Bolton, Brampton, Brantford, Burlington, Cambridge, Dundas, East York, Etobicoke, Georgetown, Guelph, Hamilton, Kitchener, London, Malton, Markham, Milton, Mississauga, Muskoka, New Market, Niagara Falls, North York, Oakville, Orangeville, Oshawa, Ottawa, Paris, Pickering, Port Dover, Richmond Hill, St. Catherines, St. Thomas, Toronto, Scarborough, Simco, Stoney Creek, Stratford, Toronto, Vaughan, Waterloo, Whitby, Woodbridge, Woodstock, Uxbridge. (some delivery charges apply.)
If you don’t see your city or town you live in or where your event is going to be held please feel free to contact our office and one of our staff would be glad to assist you.
What Size of a tent do I need?
A lot of factors come into play when planning an event, whether you’re hosting a wedding or a festival. For example, How many people will you be entertaining? Will you have a DJ or entertainment? Do you need a dance floor? Will you be catering? If so how much space does this take up? The possibilities are endless so we recommend calling our office and talking with one of our highly trained staff. They will help you decide on which tent will work best for your event.
What happen if we break or lose rentals Items?
Ontario Tent and Event Rentals has a 5% damage waiver that is applied to all orders. This is added to protect you in the event an item(s) are broken or damaged through regular intended use of the rental Item(s). All damaged or broken item must be returned to avoid being charged for those item(s). Our damage waiver does NOT include missing items, damage to linens caused by candle wax, burn holes, mildew/mould from placing wet linens in bags, or damage to tents caused by open BBQ or bonfires held in close proximity to tents or canopies.
You do have the option to decline our damage waiver but, if an item(s) are damaged or broken upon return you will be billed at a replacement cost for each Item, Plus a $15.00 handling fee. Customer are responsible for all rented item(s) from the time of pick-up to drop-off. If your event is held outside please ensure that all equipment is protected from the weather at all times.
Do we have a Minimum order?
Yes, our minimum order for deliveries is $50.00. Our minimum order for pick-ups is $20.00.
I am part of a charity organization and looking for a donation of equipment, is this possible?
We do donate equipment and give discounted pricing to non-profit and charity organizations. Please contact our office for more details.
What if I don’t see the rental item I’m looking for one your website?
If you don’t see something your looking for please feel free to contact our office and one of our trained office staff would be happy to help with what you’re looking for.
Will Ontario Tent and Event Rentals help with decor set up?
Of course we can! If you run into a problem, can’t get into the hall or just don’t have time that day. Allow Ontario Tent and Event Rentals to help you out. That’s the great part about rentals! You can save money by doing it yourself or have us do the work for you. Contact one of our office staff for pricing.
What if I need to cancel my order?
Changes can be made up until 72 prior to your delivery date. No changes will be made with in 72 prior to you delivery date.
Below you will find our cancellation policies:
Tents, Dance floors and Staging:
- Cancellation Outside of 40 days prior to your delivery date will result in losing your 25% deposit.
- Cancellation 40 to 8 days prior to your delivery date will result in losing an additional 25% for administration charges.
- Cancellation 7 days prior to your delivery date will result in no refund provided.
- We do require that the balance is to be paid 7 days prior to the delivery date, Rental Items will not be delivered if the balance is not paid in full.
Tables, Chairs and Event Rental Items:
- Cancellation Outside of 5 days prior to your delivery date will result in losing your 25% deposit.
- Cancellation 6 days prior to your delivery date no refund will be provided.
We do require that the balance is to be paid 7 days prior to the delivery date, Rental Items will not be delivered if the balance is not paid in full. We accept Cancellations and Reductions by contacting our office 5 days prior to your delivery date. *** Tents, dance floors and staging is Excluded from this cancellation Policy***
What happen if I return a rental item late?
If equipment is returned late it hinders other customer of the use of that rental Item. So you will be charged each additional day.